Day Two Agenda
Wednesday 28th September, 2011

8.30
Welcome, coffee & networking
9.00
Welcome remarks from the Chairs & re-cap of day one
Effectively delivering services & achieving positive outcomes
9.15
KEYNOTE SPEAKER
Active community engagement & ownership to ensure the effective delivery of remote services

  • Key elements of Remote Service Delivery (RSD) – Place-based plans made in partnership with communities, a single government interface, and prioritising community governance and leadership
  • Gaining active community input – Spotlight on governance arrangements and community engagement
  • Progress-to-date and what is next for RSD
Brian Gleeson, Coordinator General, Remote Indigenous
Service Delivery
Office of the Coordinator General for Remote Indigenous
Service Delivery
10:00
The person at the centre

  • Examples of service delivery that have a stronger emphasis on the person at the centre
  • Service delivery challenges at the key transitional stages for clients, eg: school to work, moving from remote to urban locations
  • Appreciating the regional differences and how they impact upon developing better solutions
Robert Willmett, Area Manager, North Queensland
Department of Education, Employment and Workplace
Relations
10:45
Morning tea & networking
11:15
Applying welfare reform principles beyond welfare reform

  • Welfare reform principles and their application to cash and service welfare
  • Combating welfare passivity and the importance of rebuilding individual and family responsibilities in service provisions
  • Examples of how the Cape York Institute is applying this philosophy in service delivery
Alex Harper, Research Fellow
Cape York Institute for Policy and Leadership
12:00
What is required for effective policy & delivery – Insights from the QLD Department of Communities
Senior Representative
Department of Communities, QLD
12:45
Networking lunch
1:45
Aboriginal people leading the decision-making process – Territory 2030

  • About Territory 2030 – A plan to guide government initiatives with Aboriginal people at the centre of decision-making
  • Lessons from Territory 2030 and how we might extend this approach into policy development/service delivery
  • The Roper Gulf Shire experience – Spotlight on youth service delivery in the shire
Michael Berto, Chief Executive Officer
Roper Gulf Shire Council, NT
Steering Committee
Territory 2030 &
Jake Quinlivan, Regional Manager, Youth Services
Roper Gulf Shire Council, NT
2:30
SPOTLIGHT ON JUSTICE
Delivering better outcomes through tailored justice services – Murri Courts

  • About the Murri Courts – A community-centred court process to reduce high rates of re-offending among Indigenous offenders, and to provide a more culturally-appropriate criminal justice process
  • How the Murri Courts work – Elders, respected persons and community justice groups involved in the sentencing process
  • Cairns Murri Court – The journey, key lessons and achievements
  • Evaluation outcomes of the Murri Courts
Kristine Mansia
Manager, Indigenous Justice Programs,
Far North Queensland
Department of Justice and Attorney-General, Qld
3:15
Afternoon tea & networking
3:45
The service provider's perspective on the policy radar

  • A service provider's perspective on what is required for sound policy that delivers outcomes on the ground
  • What policy makers need to know about the complexity of delivering services to remote Indigenous communities
  • Preparing and responding effectively to changes in policy direction
  • The need for engagement and capacity building, alongside traditional services, in remote Indigenous communities
Suzanah Kuzio, Chief Executive Officer
Community Enterprises Australia (CEA)
4:30
Roundtables
Delegates will break into groups to discuss key themes with the speakers. You will also have the opportunity to ask any last questions and clarify key lessons to take back to your workplace.
5:15
Chair's closing remarks & close of conference

View agenda day one